About the Speaker
Rob has eighteen years experience in consumer risk management, most recently with Westpac where he has spent the past 6 years in the consumer risk function. Rob has been in his current role as Head of Unsecured Risk for the past three years, responsible for all acquisition, account management and arrears management aspects of the banks Credit Card, Personal Loan, Revolving Line of Credit, Auto Finance and Overdraft portfolios. Rob has a passion for integrating Customer level information into all risk decisioning touch points with a view to promoting customer relationship management. Over the past 18 months Rob's focus has been on delivering revenue and bad debt benefits from the integration of the St George Bank unsecured portfolios following Westpac's merger with St George in December 2008. One of Rob's current challenges is to continue to deliver portfolio profitability objectives through a period of significant consumer credit regulatory reform in the Australian marketplace. Prior to Westpac Rob managed the consumer and small business decision support strategy systems of the Standard Bank of South Africa, and has worked with both Fair Isaac and Experian in Strategy Consulting roles through the European, Middle East and Asia Pacific regions. |
