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| Strengthen Customer Value & Profitability for lenders
Balancing growth and loss is an ongoing struggle for credit grantors in Asia Pacific as they attempt to maintain margins, build portfolio size, comply with regulations, weather economic challenges, and control delinquencies and charge-offs. Westpac's Best Practices in Customer Management Strategy Rob Love, Head of Unsecured Risk of Westpac Banking Corporation will share Westpac's Best Practices in Customer Management Strategy and provide a view on why the risk management fundamentals of analytical and decisioning capability, are enabling Westpac to effectively manage their consumer portfolios through a period of continued economic uncertainty and significant regulatory change. An increased prevalence of consumer hardship and changes to existing proactive credit limit processes are examples of issues that continue to be addressed through the application of sound decisioning fundamentals. Rob will also discuss the uplift offered by the integration of customer level information and profitability based strategies can provide when looking to optimise profitability within a defined risk appetite. |